At Anne & Arthur, we value your satisfaction with our products and services. We understand that sometimes, situations may arise where you need to return a product. Please review our refund policy below to ensure a smooth return process.
Returns for Unopened, Unused Products:
- We accept returns for unopened and unused products within 30 days of your purchase.
- The product must be in its original packaging and in the same condition as when it was purchased.
- Returns should include a valid proof of purchase, such as a receipt or order confirmation.
Returns for Defective or Compromised Quality Items:
- You may return products within 30 days if they are defective or their quality is compromised.
- The items should have been stored properly and not subjected to any damage while in your ownership. Please do not expose items to extreme conditions, such as leaving them in a hot car.
- Canvas products should be unmarked and clean.
- Returns for defective or compromised quality items also require a valid proof of purchase.
The Nature of Shopping with a Local Retailer:
- As a local retailer, we take pride in our connection with the community and our commitment to customer satisfaction.
- We aim to be understanding and reasonable when it comes to returns, and we will do our best to accommodate your needs.
- Returns are ultimately at the discretion of the owner, who will consider each situation on a case-by-case basis.
How to Initiate a Return:
1. Please visit our store within 30 days of your purchase, along with the product and a valid proof of purchase.
2. Our staff will evaluate the item's condition and the reason for the return.
3. We will provide you with further instructions and process your return accordingly.
Contact Information:
If you have any questions about our refund policy or the return process, please don't hesitate to contact us. Our friendly staff will be happy to assist you.

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Brand Design by Erin Campbell with images used from Paweł Czerwiński